Airborne Outfitters offers a lifetime warranty on all gear. Warranty requests are considered for defects in product manufacturing. This warranty is granted to the original purchaser with a proof of purchase from Airborne Outfitters or authorized retailers. Airborne Outfitters does not warranty products against normal wear and tear, unauthorized modifications or alterations, improper use, improper maintenance, misuse or neglect, or if the product is used for a purpose for which it is not intended. Warrantied products will be replaced or repaired at Airborne Outfitter’s discretion.
Airborne Outfitters products purchased directly through our webstore may be returned for a full refund if the product(s) is returned in new, unused and clean condition, with all the original packaging and components. Airborne Outfitters reserves the right to deny a refund and will return items that do not meet these standards. Your refund will be issued based on the original method of payment. Original shipping and return shipping costs, as well as customs and duties, will not be refunded. If an exchange is desired, include payment information if necessary, as shipping will be charged to send the new product. Please note, the shipping timeline for your exchange will be determined by the product availability. For all returns, please email us at firstname.lastname@example.org first, then ship to:
1850 Industrial Dr
Findlay, OH 45840
Airborne Outfitters will collect taxes from Ohio residents only. Some states require their residents to pay taxes on internet purchases, we will leave that to you and your state to determine. For international orders you are solely responsible for customs charges, import taxes or duties, or any other charges related to your shipments. If any charges are assessed against us as a result of your use of the shipping services, you will reimburse us for the full amount within 7 days.
OUR COMMITMENT TO PRIVACY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way we collect and use your information. Your use of the Site constitutes an agreement to these information practices. To make this policy easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. In this policy, “Personal Information” is defined as data and facts about you that we collect. Personal Information does not include your IP address.
THE INFORMATION WE COLLECT
This policy applies to all information collected by or submitted to us on a Site. In some areas of a Site, you can order products, make requests, submit product reviews, and register to receive materials or communications from us. The types of Personal Information collected on these Sites are:
Credit/Debit card information
THE WAY WE USE YOUR PERSONAL INFORMATION
Personal Information is generally kept for our use in assisting you in your current or future purchases or in analyzing sales trends. We do not sell, rent or provide your “Personal Information” to third parties, except as described below.
Our use of Personal Information: We use Personal Information that you provide when placing an order primarily to complete that order. Personal Information from the order form is used to send orders, information about our company, and promotional material from some of our partners to you. Personal Information is also used to get in touch with you when necessary. You may opt-out of receiving future mailings by following the directions in those mailings.
We sometimes use online surveys which ask you to voluntarily submit your Personal Information which usually includes contact information (typically your email address) and demographic information (like your zip code, age, or income level). If you choose to submit this Personal Information, we use it to send you promotional material.
We periodically run contests on the Sites in which we ask you to voluntarily submit selected Personal Information such as contact information (typically your email address) and demographic information (like your zip code, age, or income level). If you choose to submit this Personal Information, we use it to send you our promotional material and at times, send it to some of our partners. Your Personal Information is also used to contact you when necessary (i.e. if you win a contest).
Demographic and profile data is also collected on the Site. We use this information to tailor your experience on the Site, showing you content that we think you might be interested in, and display the content according to your preferences.
As a lifelong outdoorsman and 26 years of military service, I have spent a fair amount of time in the outdoors. I care about the quality of the items we sell and want to ensure you are happy with your purchase. Reach out if you have any questions/concerns.
1850 Industrial Dr
Findlay, OH 45840